Dear Nashville MTA,
I’ve been using you app for almost a year now and it’s pretty nice. I even wrote a glowing review about it back when I first started using it, which was about a year after it was released. Your PR department could use some work, you know. I really like being able to see that a bus that’s scheduled to arrive in five minutes is running late and won’t make until sometime next week. Since I move around to a lot of different stops–some bus drivers have even commented that they never pick me up in the same place, because I get bored waiting for the bus and now with the app I know exactly how much time I have to get to a different stop on the same route. Anyway the thing I’ve noticed is that in the app all stops are numbered but none of the stops themselves, not even the new fancy ones that y’all are so proud of, have numbers anywhere on them. Sure, I could look at the street signs to confirm that the “nearby stop” has a geographic location that matches where I am, but when the stop is in the middle of a block it can be hard to see the street names. And also I’m one of those people who doesn’t navigate particularly well by street names. I prefer landmarks and have even been complimented on the clarity of my directions, or at least I was before everybody started using map apps and GPS devices. Back in those days whenever someone asked me for directions it was a chance to repeat that old joke that Bob Hope told when he entertained the troops starting with the War of 1812 when he opened with, “Well, when I got into Mobile this morning I asked someone where the USO stage was and he said walk straight toward the stockade, turn left at the burning building, and keep going past the riot. You can’t miss it.” It was even better when the person who asked me for directions was traveling through an actual war zone, but that’s another story.
Anyway, can I get your number?