I know people who will scream for customer service, ask to speak to a manager, or demand a refund at the drop of a hat. The slightest thing sets them off an angry tirade. I don’t know if I can say I’m at the opposite end of the spectrum but I let a lot of things slide, mainly because they just don’t bother me enough to deserve the time and energy it would take to get angry. There are things that set me off like a firecracker in a furnace, like stupid unnecessary computer “upgrades” that are really just cosmetic changes because some developer has too much time on his hands, but on the whole I don’t have a lot of pet peeves. They require a lot of care and feeding and shed too much.
So generally I don’t bother reporting things to customer service, but once in a while I have to say something.
The bus driver kept stopping at random places. Technically you can flag down a bus at any intersection along the route, and while drivers are only supposed to stop and let people off at approved stops sometimes they’ll let somebody off at an intersection or even between intersections. It’s not a big deal. This driver, though, stopped between intersections when nobody needed to get off or on and he’d pull out his cell phone and fiddle around with it.
Technically bus drivers are not supposed to use their cell phones while driving. There’s even a metal box that blocks signals at the front of the bus where the drivers are supposed to store their phones while driving. If a bus driver preferred to keep their phone in their pocket and didn’t text or play Candy Crush while driving I’d say it was no big deal, but I wanted to get home and this guy stopped three times over the course of eight blocks. Still I didn’t say anything. Then someone else did.
“He needs to get this bus moving!” a guy in a seat across from me said very loudly. Several other people agreed. That’s when the driver turned around and said, “There’s another bus behind me that y’all need to take.”
I can’t speak for anyone else but this is where I gave the driver a little benefit of the doubt. Maybe he kept stopping because there was something wrong with the bus. I wondered why he was using his cell phone instead of the bus radio but maybe he was using Google to look up what it meant when the little oil light on the dashboard lit up. Anyway we all got out. As soon as we did he took off, going from zero to something probably exceeding the speed limit in nine and a half milliseconds.
The next bus came along just a minute later and I probably got home at about the same time I would have if I’d stayed with Mr. McStops-A-Lot, but it was the principle of the matter. I sent a message to customer service and got a nice automated reply assuring me a human being would follow up within seven business days.
A month later when I got the same driver again I was reminded of the other reason I don’t bother with customer service.