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OMG! This sounds like those chat dudes/people/chicks that pop up every time I go online to order office supplies. I began using it once and I never really got an answer. All I asked for was for purple highlighters and it all went down hill from there.
Somehow I’m not surprised that there are automatic chat bots that sound exactly like this. It’s based on stuff I’ve really dealt with trying to find corporate contact information when I couldn’t get an answer from various companies. It really seems like some have fired all their customer service people, or at least buried the contact information so deeply no one can find it.
I’ve never found an answer I’ve needed in a FAQ, so I have to assume that my mind forms only Seldomly Asked Questions. I couldn’t ask for a better blog than yours, Chris.
ANN J KOPLOW recently posted…Day 3009: Incredible life moments
Every place should have a Seldomly Asked Questions section. And really my favorite part of working for a library is answering questions. I even have a t-shirt my wife gave me that sums it up nicely: “Google can find you 1,000,000,000 answers. A librarian can find you the right one.”