Thank you for calling the automated pharmacy refill service. You may use this service at any time to refill your prescriptions. This includes times when the pharmacy is closed. Were you aware that you can now use the automated pharmacy refill service to refill your prescriptions?
If you were not press ‘1’ now.
If you were press ‘2’ now.
If you would like to move on to the next option press ‘3’ or remain on the line.
You have selected ‘3’. If this is correct press ‘1’ now. If it is not press ‘2’ to return to the main menu.
Thank you. You have selected ‘1’. You will move on to the next option in just a moment.
Is this a medical emergency? If it is press ‘1’ then hang up and dial 9-1-1 for emergency medical assistance now.
If it is not a medical emergency press ‘2’ to move on to the next menu option.
You have selected ‘2’. Are you sure this is not a medical emergency? If you are not press ‘1’ now for a list of situations that might require emergency medical attention. If any of these apply you should hang up and dial 9-1-1 for emergency medical assistance.
If you are sure this is not a medical emergency press ‘2’ now.
You have selected ‘2’ indicating that this is not a medical emergency. Please be aware that we cannot be held responsible if you are experiencing a medical emergency and insist on trying to refill your prescription instead of seeking medical assistance.
If you are on a specialty medication or there is another reason you may need to speak to a pharmacist please call during regular business hours. If you would like to know what the regular business hours for this pharmacy are press ‘1’ now. If you would like to move on to the next menu option press ‘2’ now.
You have selected ‘2’. Are you sure you know what the pharmacy hours are? If you do press ‘1’ now. If you’re not sure and would like to go ahead and hear them press ‘2’ now.
You have selected ‘1’. We will not be responsible if you try to pick up your prescription in the middle of the night because you don’t know what regular business hours are.
If you are with a doctor’s office and are calling to submit a new patient subscription please hang up and call our doctor’s office number. If you don’t know what our doctor’s office number is press ‘1’ now. If you are with a doctor’s office and do know what our doctor’s office number is but called this one by mistake please press ‘2’ then hang up and dial the correct number.
If you are a patient calling for a prescription refill press ‘3’ now.
If you think we should have put that last option first please remain on the line once you’re done and you will be redirected to a short customer satisfaction survey.
You have selected ‘3’. Please enter the last four digits of the phone number we have on file for you followed by the pound key.
I’m sorry, we could not find that number in our files. If you would like to try and remember which number you gave us when your prescription was placed press ‘1’ now.
If you have so many numbers you don’t have a clue which one we could have press ‘2’ to spell your last name now.
You have selected ‘1’. Please try and enter the correct number this time followed by the pound sign.
Thank you. We have located your file. Please enter your prescription number—
I’m sorry, you didn’t listen to the full message. Please enter your prescription number preceded by the star sign followed by the pound sign after you have pressed zero. Once you have entered your prescription number press the number 1.
Thank you. This prescription has no refills. Would you like us to contact your doctor? If yes press ‘1’. If not press ‘2’ then hang up and call your doctor.
You have selected ‘1’. We will contact your doctor for you.
Do you have any other prescription refill requests? If yes press ‘1’. If no press ‘2’.
You have selected ‘2’. Please be aware that if you are mistaken you’ll have to listen to this entire message again.
Would you like to leave a message for the pharmacist? If yes press ‘1’. If no press ‘2’.
You have selected ‘2’. Would you like to leave a message explaining why you don’t want to talk to the pharmacist, even to just say hello? Sometimes a little personal message can really brighten the pharmacist’s day. If yes press ‘1’. If no press ‘2’.
You have selected ‘2’. Because the pharmacist is a professional this lack of concern on your part will not be taken personally. However if you call back within the next half hour to refill another prescription your call may be routed to this message in Albanian.
We will process your prescription refill request. If you would like to take a short customer survey please remain on the line.
If you are using a rotary phone please hang up and call from another phone or remain on the line. If you are calling during regular business hours someone will be with you after the short customer survey.
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